Mar's formal email

Dear Sir or Madam,

I am writing in order to complain about a MP3 Player that I purchase last Friday on “Gadgets” your website.

I am a habitual consumer so this is not my first time buying on your website. 

I have already purchase different gadgets and they always are good. In this case, the MP3 that I have purchase on 1^st November 2019 is defective.

First, when I use the MP3 for ten minutes, it turns off without doing anything. Moreover, when I connect my headphones the music stop working. Lastly, the first time that I open the MP3 it has the screen broken, hence I think it is not working as it should work.

Finally, I would like to have my money back or replace the defective MP3 at the earliest.  

I look forward to hearing from you.

Yours faithfully, 

Itsasoa Zuazubizkar Gabikagogeaskoa